Digital Products / Customer Support & Experience / Help Desk Software / Zammad

Zammad

Zammad is your smart, open-source helpdesk and ticketing solution that unifies multi-channel support for businesses.

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EU Based EU Hosted EU Owned
#helpdesk #ticketing #open-source #multi-channel #knowledge-base #REST API #LDAP #SSO #2FA #self-hosted #germany-data-center #Grafana #Kibana #GitHub #GitLab #Slack #Microsoft 365 #WhatsApp
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About Zammad

  • Zammad is a modern, open-source helpdesk and ticketing software designed to streamline customer support for teams.
  • It unifies multi-channel communication, enables role-based access, and delivers actionable reporting to keep your support organized.
  • Built with security and flexibility in mind, Zammad includes features like LDAP/SSO, 2FA, REST API, and easy self-hosted deployments, with data centers in Germany to ensure data sovereignty.

Key features

  • Multi-channel support and integrations (Email, Web Form, SMS, Chat, Telegram, Facebook, Twitter, WhatsApp, etc.)
  • Language Detection and multilingual UI to serve customers in many languages
  • Knowledge Base with full-text search and multilingual options
  • REST API for easy integration with external systems
  • Custom fields for Tickets, Users, and Organizations
  • Real-time updates and conflict warnings to prevent duplicate work
  • SLA / Escalations, triggers, and business hours
  • User, group, and permission management (LDAP integration, SSO, 2FA)
  • Rich editor, templates, text modules, and autosave
  • Ticket bundling/splitting and parent/child relationships
  • Comprehensive reporting and dashboards; Grafana/Kibana integrations
  • Extensive integrations with GitHub, GitLab, Slack, Microsoft 365, Checkmk, Nagios, etc.
  • Webhooks, mobile view, and archivable imports
  • Self-hosted option and data-center focused hosting

Why choose Zammad?

  • Open-source and community-driven, with transparent development and flexible deployment options.
  • Self-hosted deployment gives you full control over data, security, and customization.
  • Extensive integrations and automation capabilities save time and scale with your business.
  • Strong security features (SSO, 2FA, S/MIME, LDAP) and data sovereignty via German data centers.
  • Active development, robust support, and a growing ecosystem of plugins and success stories.

Pricing

  • Starter: 5€ per agent / month (annual billing) or 7€ per agent / month (monthly billing)
  • Professional: 15€ per agent / month (annual) or 17€ per agent / month (monthly)
  • Plus: 24€ per agent / month (annual) or 26€ per agent / month (monthly)
  • Self-hosted: available with customization/consulting options; pricing varies
  • Business: 2,999€ annual billing
  • Enterprise: 5,999€ annual billing
  • Corporation: 9,999€ annual billing

Note: All prices exclude VAT. Hosted and self-hosted options available; annual vs monthly billing.