About WhosOn
WhosOn is a UK-based live chat and AI solutions provider that has been developed in-house since 2002. It specializes in niche, secure live chat projects and offers enterprise-grade features with flexible deployment options, including on-premises, dedicated cloud, and shared cloud. The platform blends AI automation with human agents to deliver compliant, scalable customer conversations.
Key features
- AI Features: Chatbot Platform, Hybrid Chat, ChatGPT Integration, Chatbot FAQ
- Platform Capabilities: Multi Platform, Engagement, Help Desk, Analytics, Reporting, Management
- Integrations: Live chat API, Webhooks, Native Integrations, Developer documents
- Security & Compliance: Encryption, data masking, intrusion prevention, GDPR options
- Deployment & Access: On-premises, Cloud edition, Web client, Custom roll-out
- Operational: Real-time translation, sentiment analysis, auto-text suggestions, omnichannel transitions, inbuilt help desk, chat reports
- Analytics & Reporting: 80+ out-of-the-box live chat reports, site visitor tracking, operator reports, external data uploads
- Ecosystem & Partnerships: Integrations with major bot frameworks, API access, and SDKs
Why choose WhosOn?
- Tailored, enterprise-grade live chat designed for regulated industries with strong GDPR/compliance considerations
- Flexible deployment options (on-premises, dedicated cloud, shared cloud) to suit security and performance needs
- Scalable for multisite, multi-country, multilingual deployments with dedicated account and ongoing support
- Rich AI and automation capabilities combined with human agent handoffs for efficiency
- Extensive integrations and API access to fit into existing tech stacks
Pricing
- On-Premise licenses: Tier 1 £50/mo per licence (billed yearly) up to 10k interactions/mo; min 5 licences
- On-Premise licenses: Tier 2 £60/mo per licence up to 30k interactions/mo; min 5 licences
- On-Premise licenses: Tier 3 £70/mo per licence up to 50k interactions/mo; min 5 licences (Popular)
- On-Premise licenses: Tier 4 £100/mo per licence unlimited interactions; min 25 licences
- Deployment options: Dedicated Cloud, Shared Cloud, Subscription, Perpetual licences available; 24/7 options and tailored service add-ons