Digital Products / Usersnap

Usersnap

Usersnap is an all-in-one customer feedback platform that collects, organizes, and analyzes user feedback and surveys with visual capture, AI-assisted insights, and integrated workflows.

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EU Based EU Owned
#customer-feedback #visual-feedback #in-app-surveys #AI #product-feedback #integrations #Jira #Azure DevOps #Zendesk #Slack #GDPR #ISO-27001 #SOC-2 #WCAG 2.1 #feedback-management #kanban #feedback-analytics
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About Usersnap

Usersnap is the #1 user feedback software for growing SaaS companies. It helps teams collect visual feedback, run in-app surveys, and manage feedback from discovery to delivery with AI-assisted triage and connected workflows. With rich context, extensive integrations, and enterprise-grade security, Usersnap turns user feedback into actionable product improvements. The Austria-based company serves 60k+ customers across 100+ countries and processes millions of feedback items monthly.

Key features

  • Visual feedback capture with screenshots, screen recordings, and annotations
  • In-app micro surveys and multi-question surveys
  • AI-assisted triage, labeling, sentiment analysis, and hypothesis generation
  • Centralized feedback inbox, Kanban boards, and collaboration workflows
  • Rich context through metadata (browser, URL, user attributes) and console logs
  • Targeting by user events, segments, and omnichannel channels
  • 100+ integrations with tools like Jira, Azure DevOps, Zendesk, Slack
  • Custom branding, multi-language support, and browser extensions + mobile SDK
  • Data export via CSV/JSON and REST API; Webhooks; PowerBI integration
  • Security and compliance: GDPR, ISO 27001, SOC 2, WCAG 2.1 AA
  • Public feedback boards, upvotes, and follow-ups
  • Ready-made templates and AI-assisted replies to speed up responses

Why choose Usersnap?

  • All-in-one platform for collecting, organizing, and acting on user feedback with rich visual context
  • Strong integrations (Jira, Azure DevOps, Zendesk, Slack, 100+ tools) to fit existing workflows
  • AI-powered triage and labeling to accelerate prioritization and decision making
  • Centralized dashboards, real-time trends, and collaborative workflows across teams
  • Enterprise-grade security (GDPR, ISO 27001, SOC 2) and scalable deployment options

Pricing

  • First 20 feedback items free
  • Starter: €39 / month – basic feedback widgets, screen capture, 5 active projects, 5 seats
  • Growth: €89 / month – feedback & support menu, conditional questions, AI sentiment sensor, 15 active projects, 10 seats
  • Professional: €159 / month – customer request portal, behavioral targeting, segmentation, 20 active projects, 20 seats
  • Premium: €319 / month – custom branding, mobile SDK, multilingual translations, 50 active projects, 50 seats
  • Enterprise: Custom pricing – premium security and dedicated success management
  • Billing: Monthly or yearly (save up to 3 months with annual billing)