Thulium

Thulium is a cloud-based omnichannel contact center that unifies phone, email, helpdesk, chat, and social messaging in a single system. It includes built-in ticketing, CRM, a knowledge base, and comprehensive reporting to streamline customer support and sales workflows. The platform supports automation and AI-powered features, along with broad integrations, enabling scalable collaboration across teams.

• Omnichannel contact center: phone, email, helpdesk, chat, WhatsApp, Messenger, and Instagram
• Built-in ticketing system and CRM
• Proactive chat, templates, live suggestions, and knowledge base
• AI assistance with Thulium AI and automation
• Rich integrations and API access to customize workflows
• Advanced reporting and KPI tracking
• Easy onboarding, 14-day free trial, and scalable for teams of any size

• Centralizes all customer interactions in one place, reducing handoffs and missed messages
• Fast deployment with easy configuration and strong support
• Full customer history across channels for contextual service
• AI-powered assistants and automation to boost efficiency
• Extensive integrations and API access to fit existing tech stacks
• Trusted by 1800+ firms with 19 years on the market; strong performance metrics (98% call answer rate, ~20s average wait)

14-day free trial available. Plans: Standard from 229 PLN/month per license; Premium from 299 PLN/month per license; Enterprise (custom pricing). Example: 5 licenses Standard ≈ 1,145 PLN/month (net). Onboarding/configuration: 1 PLN per setup. AI add-ons (AI Assistant, AI Voice Analytics, AI Translations) available for additional monthly fees.