Surveypal

Surveypal is a cloud-based Customer Feedback & CX Management Platform that helps teams collect, analyze, and act on customer feedback across the entire customer journey. It combines a flexible Survey Tool for multi-channel data collection with an AI-powered CXM engine that consolidates feedback from all sources into a unified view. With proactive workflows and integrations, Surveypal enables faster, data-driven decisions to improve customer experience.

• Collect: Create customizable surveys and capture feedback across multiple channels (online, in-app, in-person).
• Analyze: Unified CXM hub with AI-powered sentiment and text analysis to uncover the underlying drivers of satisfaction.
• Act: Proactive workflows, automated actions, and actionable dashboards to drive CX improvements.
• Integrations & security: Zendesk integration, BI tool compatibility, GDPR/privacy compliance, ISO 27001, and cloud-based hosting for scalable use.

• Unified approach to customer feedback and CX management (surveying + analytics + action).
• AI-powered insights that reveal the underlying reasons behind customer sentiment.
• Multichannel data collection and a 360° view of the customer journey.
• GDPR-compliant privacy, ISO 27001 certification, and a trusted, cloud-based platform used by 600+ companies.
• European presence with a Finland-based team, supporting a European customer base.