Stonly

Stonly is a knowledge platform for customer service that enables teams to create interactive guides, decision trees, and AI-powered answers to improve support and self-service. It combines structured knowledge with AI and process automation to help agents resolve tickets faster while empowering customers to help themselves. The platform integrates with popular help desks like Zendesk, Salesforce, Freshdesk, and ServiceNow, and provides analytics to measure and optimize knowledge.

• Interactive Guides, Knowledge Base, AI Answers
• AI-powered conversations via a Conversational AI Bot and AI Agent Assist
• Integrations with Zendesk, Salesforce, Freshdesk, ServiceNow
• The Widget, Guided Tours, Checklists, Surveys for in-app guidance
• Rich authoring: Multimedia Editor, WYSIWYG Editor, Code Blocks
• Versioning, Access Rights, Feedback, Templates
• Scheduling, Workflow Editor, Metadata, Tagging
• In-guide variables, Reusable Snippets, Auto-Translate
• SEO Optimization, Content Health, Content Migration
• Analytics: Pageview Analytics, User-level Analytics, Custom Reporting
• AI foundation: AI Answers with in-line links and API support for LLMs
• Self-serve capabilities and embed options to surface knowledge anywhere

• Intuitive, user-friendly interface that makes it easy to author and maintain knowledge
• Demonstrated ROI: up to 80% decrease in support tickets, 20% faster resolution, and 58% reduction in training time
• Empowers both agents and customers with guided, consistent processes
• Strong integrations with leading help desks (Zendesk, Salesforce, Freshdesk, ServiceNow) to fit into existing workflows
• AI-powered capabilities (AI Answers, Conversational AI Bot, Agent Assist) for faster, more accurate resolutions
• Scalable knowledge management with versioning, access controls, analytics, and publishing workflows

• Small Business: for companies under 100 employees. Includes unlimited guides and tours, multiple languages, 1 knowledge base, 4,000 guide views, and 5 team members. 14-day free trial. After the trial, Basic plan details include 400 guide views/month, up to 5 published guides (single language, up to 100 steps per guide), and 1 team member.
• Enterprise: Custom plans that include everything in Small Business plus: AI Answers, Automations, SSO, Private knowledge bases, as many guide views and team members as you need, priority support, dedicated customer success, security review, surveys, white-label options, and integrations with Salesforce, Zendesk, Freshdesk, Front. Auto-translate guides, advanced team rights management also available.