Spitch

Spitch offers the Omnichannel Conversational Platform, a collaborative agentic AI suite that unifies human agents and AI to deliver consistent customer experiences across voice, text, and other channels. The platform is modular and AI-powered, featuring ready-to-use products such as Virtual Assistant, Speech Analytics, Voice Biometrics, Chat Platform, Knowledge Agent, Agent Assist, Agent Training, and Intelligent Quality Management, all built on an open-platform that supports multiple LLMs. It supports low-code/no-code deployment, deep backend integrations, and enterprise-grade security and compliance, with deployment options ranging from managed cloud to on-premises.

• Open-platform that supports any LLM, including on-prem
• Modular product suite: Virtual Assistant, Speech Analytics, Voice Biometrics, Chat Platform, Agent Assist, Knowledge Agent, Agent Training, Intelligent Quality Management
• Multichannel omnichannel capabilities across voice, text, chat, and messaging
• Retrieval-Augmented Generation (RAG) for knowledge access
• Voice biometrics for secure caller authentication
• AI-enabled agent tools: Agent Assist, Knowledge Agent, Training Simulator, Intelligent Quality Management
• Low-code/no-code tooling and dialogue flow designer
• Real-time interaction analytics, CSAT and sentiment insights
• Extensive backend integrations with CRM and core systems
• Scalable deployment: cloud, private cloud, or on-premises
• Security, privacy, and regulatory compliance (GDPR/EU AI Act)
• Multilingual support and localization options

• Open-platform approach enables flexible model choices, including customer-hosted or open-source options
• End-to-end omnichannel solution that augments human agents rather than replacing them
• Rapid time-to-value with ready-to-use models, starter packages, and low-code deployment
• Strong security and compliance posture, with data protection and regulatory alignment
• Proven traction with enterprise customers and real-world case studies (e.g., DSK Bank, Migros Bank, Baloise)
• Extensible platform that grows with your AI strategy via modular components and back-end integrations