About Skeepers Feedback
Skeepers Feedback is the Feedback Management module within Skeepers’ UGC platform. It makes it easy to collect feedback after every interaction across the customer journey, captures the Voice of the Customer through standard indicators like NPS and CSAT as well as intelligent surveys, and provides analytics features and real-time dashboards to continuously improve products and services.
Key features
- Collect feedback after every customer interaction across the journey
- Capture Voice of the Customer using NPS, CSAT, and intelligent surveys
- Real-time analytics dashboards to track feedback and drive action
- Actionable insights to improve products and services based on customer feedback
- Seamless integration with Skeepers’ UGC ecosystem (reviews, community, AI features) to close the feedback loop
Why choose Skeepers Feedback?
- Unified platform to collect, analyze, and act on customer feedback alongside UGC and reviews
- AI-enabled insights and automation (survey analysis, categorization, and summarized insights)
- Real-time tracking dashboards for timely decision making
- Enhances trust and conversions by leveraging authentic customer feedback and reviews within the same ecosystem