About SentiOne
SentiOne is a deep-tech AI-powered platform for social listening and customer service automation. It combines SentiOne Listen — an AI-driven online listening and analytics engine for monitoring brand mentions and audience insights — with SentiOne Automate, a platform for building conversational AI chatbots and voicebots to automate customer interactions. With a high-accuracy NLP engine (94% intent recognition) and support for cloud or on-premise deployments, SentiOne helps brands manage reputation, uncover opportunities, and deliver 24/7 automated support.
Key features
- Online Listening & Analytics: monitor billions of sources, unlimited keywords, real-time data, and audience insights.
- Sentiment Analysis & Audience Insights: understand emotions, demographics, geolocation, and more.
- Competitive & Influencer Insights: track competitors and connect with brand advocates.
- Alerts, Reports & Dashboards: AI-driven anomaly detection, crisis alerts, and shareable reports.
- Multichannel Monitoring: social networks, blogs, forums, reviews, and more.
- Automate: AI chatbots & voicebots, intuitive bot builder, industry-agnostic NLU, real-time bot analytics, on-premises and cloud options.
- Platform Maturity: 1) Industry-leading intent recognition, 2) Real-time and historical data, 3) Dedicated project teams and onboarding, 4) On-going optimization and support (including testimonials from clients like Ogilvy).
Why choose SentiOne?
- AI-powered social listening with high accuracy (94% intent recognition).
- Comprehensive brand monitoring, sentiment analysis, and audience insights across multiple channels.
- Automation to handle routine inquiries with 24/7 bot-enabled support (up to 70% of requests in some scenarios).
- Flexible deployment options (cloud and on-premise) to fit compliance and data needs.
- Trusted by leading brands and agencies (e.g., Ogilvy) and backed by a robust analytics engine with real-time capabilities.
Pricing
Team Plan: 300 USD/月
- Up to 5 Projects, 5 Users, 1 supported language, 12 months historical data
- Unlimited Keywords, Unlimited Results, Real-time Monitoring
- Ideal for individual marketers, SMBs, bloggers, and journalists
Enterprise Plan: Book a demo
- Unlimited Projects, Unlimited Users, up to 117 languages
- 36 months historical data, Unlimited Keywords, Unlimited Results
- Real-time Monitoring, Dedicated Account Manager, Free Onboarding and Account Setup
- Full feature comparison available on request
Automate (AI Bots): Monthly Usage Sessions Limit
- Bronze: 25,000 sessions; cloud-only; SLA 5x8; 8h response; unlimited seats
- Silver: 50,000 sessions; cloud/on-prem; SLA 5x8; 8h response; unlimited seats
- Gold: 150,000 sessions; cloud/on-prem; SLA 24x7; 4h response; unlimited seats
- Platinum: Unlimited sessions; cloud/on-prem; SLA 24x7; 1h response; unlimited seats
- Includes platform implementation & integration, chatbot design workshops, and support across deployments
SentiOne Automate platform ( Included across packages )
- Low-code/no-code bot builder, AI/NLU, real-time analytics, and continuous bot optimization.