Refiner

Refiner is a customer feedback solution built for modern software companies. It specializes in in-app microsurveys for web and mobile apps, enabling precisely targeted prompts to collect contextual user feedback and drive product decisions. The platform offers templates, advanced targeting, multi-channel delivery, AI-assisted tagging, and seamless integrations to teams’ existing tools, helping SaaS, fintech, edtech, and marketplace companies improve retention and growth. Refiner is a small, remote European team serving hundreds of fast-growing software companies.

• In-app, web app, and mobile surveys with precise targeting by traits and behavior
• Multichannel delivery: in-app, website popups, and email surveys
• High-conversion templates (NPS, CSAT, CES, PMF) and 12+ question types
• Branching, logic jumps, and liquid tags for personalized surveys
• AI-based automatic tagging and sentiment analysis for quick insight access
• Real-time integration with Segment, Rudderstack, Amplitude, Mixpanel, Customer.io, HubSpot, Salesforce, Zapier, Make, Google Sheets, BigQuery, and more
• Comprehensive reporting dashboards with real-time results and segmentation
• Follow-up mode, partial responses handling, and translation with AI
• Easy design customization (colors, CSS, widget styles) and brandable survey pages
• API and webhooks for data export and custom workflows

• Designed specifically for in-app surveys in SaaS and modern software, leading to higher response rates and contextual insights
• Precise targeting and timing ensure relevant users are surveyed at the right moment
• Rich integrations and data workflows keep feedback connected to your existing stack (CRM, analytics, marketing automation)
• Flexible templates and UI customization deliver on-brand experiences that boost engagement
• SOC 2 Type II, GDPR/CCPA/HIPAA compliance, and EU data residency support privacy and security
• Positive customer stories and a growing base of hundreds of fast-growing software companies

Plans and pricing are built around Monthly Active Users (MAU) with three tiers:

• Essentials: Includes unlimited survey responses, all survey features, and basic integrations. MAU limits apply; 14-day free trial available. Free plan available after trial with 25 responses/month.
• Growth: Everything in Essentials plus event tracking, translations (AI), CDP integrations (Segment & Rudderstack), CRM integrations (HubSpot & Salesforce), product analytics integrations (Amplitude & Mixpanel), and custom data integrations.
• Enterprise: All Growth features with unlimited MAU, multi-team access, SSO, full white-labeling, and customized terms. 14-day free trial and a personalized demo are available. Annual billing options with discounts are offered. Note: Plans can be discussed with sales and are priced based on usage and required integrations.