Qudini

Qudini Appointment Booking and Queuing is described as part of Verint’s cloud-based solution set, offering appointment booking, queue management and event management to connect digital and physical channels. It helps retailers, banks, and universities drive sales, loyalty and productivity by delivering faster, more personalized customer experiences across online and in-store touchpoints, with dashboards and industry case studies illustrating improvements in conversion, wait times and satisfaction.

• Appointment Booking: book in-store or online from the channel of choice; sends reminders to increase attendance; captures customer intent for personalized service.
• Queue Management: retain walk-ins, provide real-time wait time data and virtual queuing; supports staff with customer insights and dashboards.
• Event Management: host and manage events to drive traffic and engagement.
• Cross-channel integration: connects digital and physical channels to streamline customer experience across touchpoints.

• Proven impact on key metrics such as appointment conversion, transaction value, walkouts and wait times.
• Multi-industry applicability (retail, banking, education, travel) with customer success stories.
• Cloud-native platform enabling CX automation and unified customer journeys across channels.
• Focus on reducing wait times and personalizing service to boost loyalty and sales.

Pricing not disclosed on the provided pages; available via request/demo through the vendor.