PolyAI

PolyAI is a voice-first AI platform that enables brands to deliver customer experiences with lifelike voice agents at scale. Its Agent Studio lets teams build, train, and manage brand-safe, multilingual agents that work across voice, chat, SMS, and more. The platform emphasizes enterprise-grade security, real-time analytics, and seamless integrations with existing contact center and CRM systems.

• Voice-first omnichannel platform for customer engagement
• Agent Studio to build, manage, and optimize conversations
• Industry-leading speech recognition models tailored for customer service
• Custom LLM adaptor for brand-specific responses
• Controllable function calls and configurable knowledge bases
• Real-time analytics and insights with first-party data
• Seamless integrations with major contact center and CRM tools (Amazon Connect, Five9, Genesys, NICE inContact, Salesforce, Twilio, Zendesk)
• End-to-end automation to reduce costs and increase capacity
• Multilingual support (45 languages and counting)
• Enterprise-grade security and compliance with 24/7 support
• Tools for A/B testing, production updates, and knowledge-base optimization

• Deliver lifelike, brand-consistent conversations that feel like talking to a real agent
• Scale to enterprise volumes with instant deployment across voice and channels
• Reduce hold times, increase CSAT, and improve operational efficiency
• Rich data and real-time insights to drive continuous CX improvements
• Safe, secure, and compliant with enterprise-grade protections and 24/7 support
• Easy integration with existing contact center stacks and CRMs to minimize migration risk

Pricing is per-minute for ongoing use of the voice assistant, with included proactive performance improvements, maintenance, and 24/7 support. The model emphasizes transparent scaling as you grow usage across the organization.