Pobuca

Pobuca provides Customer Experience (CX) and Loyalty solutions through the Pobuca Experience Cloud. It enables brands and retailers to measure, design, and improve CX and loyalty using AI-driven insights, a 360° customer view, and omnichannel capabilities. Built on Microsoft Dynamics 365 with an integrated CDP, it is available as a SaaS solution and offers a free measurement option plus a 14‑day Pro trial.

• Measure CX & Loyalty with AI analytics
• Voice of Customer insights and sentiment analysis
• Advanced analytics, benchmarks, and customer profiling
• 360° customer view and omnichannel service
• Personalization, loyalty programs, and rewards
• Design CX strategy with expert consulting and CRM services
• Improve with journey mapping, personalized campaigns, and alerts
• Data backbone CDP (Microsoft Dataverse) integrated with Azure, Power BI, and Dynamics 365
• SaaS deployment via Microsoft marketplace with easy onboarding

• All-in-one CX & Loyalty platform covering measure, design, and improve in a continuous loop
• AI-driven insights from dark data and VoC to enhance customer understanding
• ROI measurement capabilities to quantify CX investments
• Seamless integration with Dynamics 365 and the existing CRM ecosystem
• Turn-key solution for loyalty, CX, customer service, and employee experience
• Flexible pricing with a free measure option and scalable Pro/Enterprise plans

• Free: Free forever to start measuring CX and basic benchmarks; includes one design session
• Pro: Starting from €900/month; advanced CX metrics, VoC, marketing & customer service metrics, CX KPIs, survey capabilities, and API access; includes 1h/month CX expert consulting; 14-day free trial available
• Enterprise: Custom pricing; full measure, design, and improve capabilities plus CRM consulting, Customer Success Services, 360° customer view, loyalty programs, and omnichannel support (Pricing and trial details are as listed on Pobuca's pricing page)