Orlo

Orlo is a Digital Community Engagement Platform built for the public sector. It brings together Social Media Management, Digital Customer Service, and Voice of the Community survey capabilities in one centralized platform, helping public sector teams listen, respond, and build trust with citizens. Trusted by 400+ public sector organisations, Orlo enables data-driven decisions and measurable outcomes across health, housing, education, and safety.

• Social Media Management Tools for centralized, real-time engagement across channels
• Voice of the Community: surveys, consultations, social listening and media monitoring to gather feedback
• Unified Inbox with Live Chat and Chatbot to handle inquiries efficiently
• Orlo Insights: AI-powered listening and reporting to turn data into action
• Scheduling Tools and Content Calendar for planning campaigns
• Content Creation, Auditing, and Content Management to maintain tone and quality
• Post Boosting and Analytics to maximize reach and measure impact
• Integrations with CRM platforms (Dynamics 365, Salesforce, Power BI, Tableau, Looker Studio)
• Platform coverage across major social channels (Facebook, Instagram, LinkedIn, Nextdoor, YouTube, TikTok, X/Twitter) and messaging
• Security and Compliance: ISO27001, Cyber Essentials Plus, GDPR compliant

• Built for the public sector; centralises conversations to save time, improve services, and strengthen citizen trust
• AI-powered insights and the Trust Indicator to monitor confidence and risk in communities
• Demonstrated impact with six key outcomes (Better Health, Sustainable Future, Stronger Economy, Supported Families, Improved Housing, Safer Communities)
• Strong security and compliance posture (US/UK based servers, ISO27001, Cyber Essentials Plus, GDPR)
• Trusted by 400+ public sector clients with a track record of delivering secure, compliant software tailored to government needs