Digital Products / Nicereply

Nicereply

Nicereply is a comprehensive customer experience (CX) SaaS that delivers one-click surveys for CSAT, CES, NPS, and related metrics with real-time analytics and broad helpdesk integrations.

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EU Based EU Owned
#customer-experience #csat #ces #nps #surveys #feedback #helpdesk #zendesk #front #helpscout #pipedrive #zapier #api #gdpr #saas #b2b #leaderboards #real-time #analytics
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About Nicereply

Nicereply is a European-based customer experience (CX) platform that helps teams grow and improve by collecting immediate feedback through simple, one-click surveys. It enables real-time insights across CSAT, CES 2.0, NPS and related metrics, and integrates with popular help desks to push feedback into tickets and workflows. Founded in 2010 as a spin-off of WebSupport, Nicereply is headquartered in Bratislava, Slovakia, and focuses on making customer feedback actionable for support teams of all sizes.

Key features

  • One-click surveys for quick feedback
  • CSAT, CES 2.0, NPS, eNPS, and eSAT surveys
  • Post-resolution, in-signature, website pop-up, and survey link distributions
  • Multiple rating scales (2 thumbs, 3 smiles, 10/5 stars)
  • Customization (branding, themes, logos) and language support
  • Integrations with Zendesk, Front, Helpscout, Pipedrive, LiveAgent, and more
  • Real-time rating feed, leaderboards, open/response rate analytics
  • Automation rules and alerts (Slack/M Teams via Zapier)
  • API access, CSV export, and data import capabilities
  • Comprehensive analytics dashboards, trends, and benchmarks
  • GDPR-ready security and governance features

Why choose Nicereply?

Choose Nicereply to turn customer feedback into actionable insights across every touchpoint. Its in-signature surveys reduce email fatigue while capturing real-time reactions, enabling faster service improvements. With seamless helpdesk integrations and robust analytics, teams can monitor performance, identify issues, and drive better CSAT, CES, and NPS scores.

Pricing

Pricing plans (monthly):

  • Starter: $59/mo (billed annually) or $79/mo (billed monthly) – 100 responses/month, 3 users
  • Essential: $119/mo (annual) or $149/mo (monthly) – 250 responses/month, 10 users
  • Growth: $239/mo (annual) or $299/mo (monthly) – 1,000 responses/month, 25 users
  • Business: $359/mo (annual) or $449/mo (monthly) – 2,500 responses/month, 50 users

Additional terms: 14-days free trial with no credit card required; 30-day money-back guarantee. Annual billing provides a 20% discount. Plans include all integrations and unlimited active surveys.