About Moneypenny Live Chat
Moneypenny is a leading outsourced partner for customer conversations, blending brilliant people with proprietary AI to handle chats, calls and messages around the clock. Their Live Chat service sits within a broader customer-support platform, leveraging AI tools like KnowledgeBase and MessageMaker to deliver fast, on-brand responses with real-time summaries. Clients gain dedicated chat agents, multi-channel support, and seamless integrations with their CRM and existing workflows to boost responsiveness and conversions.
Key features
- 24/7 live chat support by dedicated PAs augmented with AI
- AI-powered knowledge base and real-time summaries for faster responses
- Escalation to human agents when needed
- CRM integrations and data capture for lead management
- Transcripts and analytics for ongoing optimization
- Seamless workflow with existing tools and multichannel support
Why choose Moneypenny Live Chat?
- Round-the-clock availability with a human-leaning, personable touch amplified by AI
- Scalable, cost-effective alternative to in-house teams
- Strong integrations with CRM systems and business workflows
- Proven reliability and trust, backed by extensive client use and Trustpilot reviews
- Quick onboarding and transparent, quote-based pricing
Pricing
Pricing is quote-based with no public pricing published for Live Chat; interested customers should request a quote to receive a tailored proposal.