About Marval MSM
Marval MSM (Marval Service Management) is a comprehensive no-code service management platform that unifies ITSM, ESM, and MSM to standardize service delivery. It delivers visibility and control through drag-and-drop workflows, ready-to-use templates, dashboards, and built-in analytics, helping organisations manage incidents, requests, assets, and changes with measurable outcomes and enhanced governance. With over 36 years of experience, Marval provides cloud-ready and on-premise deployment options designed to scale with your operations.
Key features
- No-code, drag-and-drop service management with MarvalGo and Marval36 for rapid deployment
- Supports ITSM, ESM, and MSM with 16 ITIL-aligned processes
- Out-of-the-box templates, SLAs, dashboards, and built-in analytics
- Cloud-native, scalable, secure, and compliant architecture
- Automations for ticket routing, approvals, and workflows
- Seamless integrations with Marval Integrations; modular UI for non-technical teams
- Real-time insights and governance for data-driven decisions
- Flexible deployment: cloud or on-premises
Why choose Marval MSM?
- 36 years of service management expertise delivering proven outcomes
- No-code platform enabling quick go-live without developers
- Drag-and-drop workflows, templates, and dashboards for faster value
- Enterprise-ready, scalable, secure, and compliant
- Out-of-the-box integrations and minimal professional services requirements
- Trusted by leading organisations with strong references and case studies