LiveChat

LiveChat is an AI-powered live chat platform for businesses that helps engage website visitors, boost online sales, and deliver fast, personalized support. It combines a configurable chat widget, an AI Copilot assistant, and a marketplace of integrations to automate routine inquiries and scale customer service across channels. Trusted by over 35,000 companies, LiveChat offers a free trial and scalable plans for teams of all sizes.

• Chat Widget and Agent App for real-time conversations
• Copilot AI Assistant with features like reply suggestions, chat summaries, insights, tag suggestions, text enhancement, and sentiment analysis
• AI-driven ChatBot integration to automate routine tasks
• 200+ integrations (e.g., Shopify, WordPress, Mailchimp) to connect your tools
• Product families: ChatBot, HelpDesk, KnowledgeBase, OpenWidget
• Rich messaging capabilities: file sharing, canned responses, chat transfers, routing, private notes
• Comprehensive analytics and reporting: Sales tracker, agent performance, campaign conversions, chat engagement, staffing prediction
• Multi-channel support: Website chat, Facebook Messenger, Instagram, WhatsApp, SMS, Email, Apple Messages for Business, etc.
• Proactive engagement and campaigns; customizable chat widget translations and dark mode
• API & Marketplace for custom integrations and extensions

• Increase online sales and improve customer satisfaction with fast, contextual support
• Automate routine inquiries with AI chatbots while human agents handle complex issues
• Connect a wide ecosystem of tools (200+ integrations) to fit your workflow
• Deep visibility through robust reports and dashboards to optimize performance and staffing
• Flexible plans with a free trial and scalable pricing for teams of any size
• Strong security posture with encrypted data, data-center options (US/EU), and privacy/compliance capabilities

LiveChat pricing (USD, billed annually):

• Starter: $19 per user per month • 100 visitors, 1 recurring campaign, 60-day chat history, basic widget customization, 24/7/365 support, 1 user
• Team: $49 per user per month • 400 visitors, unlimited campaigns, unlimited chat history, full widget customization, basic reporting, unlimited users
• Business: $79 per user per month • 1000 visitors, work scheduler, staffing prediction, on-demand reporting, advanced reporting, agent performance, SMS & Apple Messages for Business
• Enterprise: Let’s talk (custom plan)

Additional add-ons include ChatBot starts at $52/mo and HelpDesk starts at $29/mo; KnowledgeBase starts at $49/mo. All prices shown are USD and billed annually; trials are available without credit card information.