LiveAgent

LiveAgent is an all-in-one customer support platform for teams that unifies tickets, live chat, knowledge base, and more across channels. It offers 130+ ticketing features and 200+ integrations to streamline workflows, with a focus on quick setup, no upfront fees, and a 30-day free trial. The platform includes 24/7 support, a concierge migration service, and an AI Chatbot to handle routine inquiries while keeping a personal touch.

• AI features: LiveAgent AI Chatbot; AI Answer Assistant
• Ticketing system features: automated distribution, SLA, canned messages, attachments, ticket export, multiple ticket tabs, audit log, and more
• Live chat features: proactive chat invitations, real-time typing, chat history, chat distribution, chat invitations gallery, and mobile-friendly widgets
• Call center features: IVR, automatic callbacks, call routing/transfers, call recordings, and video call support
• Social media & messaging: Facebook, Instagram, Twitter, WhatsApp, Viber, and other social integrations
• Knowledge base & portals: knowledge base articles, customer portal with forums, search widgets, multi-knowledge base support
• Automation & workflow: rules, time rules, SLA rules, predefined answers, canned messages, and mass actions
• CRM & data management: contacts, companies, ticket insights, and CRM-style ticket/customer insights
• Reporting & analytics: real-time dashboards, agent reports, SLA reports, channel reports, and performance analytics
• Security & compliance: 2-step verification, GDPR compliance, HTTPS, SSO, data centers, audit logs
• Integrations & extensibility: API, WordPress/Squarespace/Drupal integrations, Zapier, Slack notifications, and more
• Multilingual support & apps: 45 language translations, Android and iOS apps
• Proactive & visitor tracking: website visitor tracking and proactive chat invitations

• Fastest setup for a full-featured help desk and award-winning performance
• 24/7 customer support and concierge migration services to ensure smooth transition
• All-in-one platform reduces tool fragmentation across channels
• 130+ features and 200+ integrations to cover diverse support needs
• 30-day free trial with no credit card required and flexible pricing
• Scalable for startups to enterprises with ongoing support and governance

• Free 30-day trial available; no credit card required
• Small: $15 per agent/month billed annually (or $19 month-to-month)
• Medium: $29 per agent/month billed annually (or $35 month-to-month)
• Large: $49 per agent/month billed annually (or $59 month-to-month)
• Enterprise: $69 per agent/month billed annually (or $85 month-to-month)
• Plans include: Ticketing, Live chat, Knowledge base, Customer Portal, Contact forms, Automation rules, Integrations, Multilingual support, AI features (AI Answer Assistant, AI Chatbot)
• Startup deals and promotional offers are available