Kundo

Kundo is an AI-first Service Experience Platform that blends self-learning AI agents with human support, automates knowledge management and ticketing, and delivers accurate answers across channels. It includes AI Ticketing, Knowledge Agent, and AI Chat to streamline service workflows, improve consistency, and scale support in the AI era. With a strong focus on knowledge quality and seamless omnichannel delivery, Kundo helps teams provide fast, reliable service.

• AI Ticketing: generate drafts, summarize history, and translate language to make agents fast and consistent across speakers.
• Knowledge Agent: collect, refine, and automatically update knowledge without manual maintenance to ensure reliable, channel-agnostic answers.
• AI Chat: self-learning chat powered by your knowledge, with branding and sources visible in chat, EU-hosted and WCAG-compliant.
• Multichannel omnichannel support across chat, email, and more.
• Smart routing, language translation, and grammar checking to maintain high-quality interactions.
• Integrated CSAT and analytics for customer feedback and continuous improvement.
• Easy integrations with CRM/ERP and other systems to unify workflows.
• Proven productivity and cost benefits, plus extensive customer success stories.

Choose Kundo for an AI-driven, end-to-end service platform that automates knowledge and ticketing while preserving human touch. Benefits include 24/7 self-service, faster case handling, consistent responses across channels, reduced manual effort and costs, and up-to-date knowledge maintained automatically. With 500+ customers and real-world success stories, Kundo delivers a scalable, Europe-based solution designed for modern customer service.