iTop

iTop, by Combodo, is a comprehensive IT service management (ITSM) and CMDB platform designed to centralize IT operations, automate processes, and tailor the solution to organizational needs. It combines ITIL-aligned workflows, a configurable CMDB, and a low‑code designer to support scalable service management, available as both SaaS and on‑premise deployments. The solution emphasizes automation, secure data handling, and data‑driven decision making to improve efficiency and customer support across diverse IT environments.

• IT service management with a fully integrated service catalog
• Request and incident management
• Problem & change management
• Configurable CMDB with asset management and data synchronization
• Activity monitoring, SLA tracking, and advanced analytics
• Integration capabilities via REST API, Webhooks, and case exchange
• Customization with iTop Designer (low-code) and datamodel customization
• Security features: role-based access, SSO, MFA, brute force protection
• Project & release management, software development features
• Automation: automatic object creation, ticket routing, bulk updates, expiration alerts
• Multi-channel notifications and dashboards (including kanban, GANTT, calendars)
• Multi-client capabilities and flexible deployment options (SaaS or on‑premise)

• Open, reversible solution with a large community and ongoing editor-backed services
• Highly flexible with low‑code customization to fit unique IT environments without heavy development
• ITIL-aligned processes, powerful CMDB, and end-to-end ITSM coverage from requests to changes
• Unified platform that centralizes IT operations, assets, and automation for increased efficiency
• Flexible deployment and professional services to tailor the solution to organizational needs

Plans and pricing are not publicly published on the site. Available options include Community (free base), Atelier, and Forge with SaaS or on‑premise deployments. Each subscription tier bundles ITIL process management, CMDB capabilities, and support levels; exact pricing requires contacting Combodo sales.