About HappyOrNot
HappyOrNot provides a customer feedback management platform that helps businesses capture in-the-moment feedback with smiley terminals and digital tools, then analyze the data to uncover patterns, root causes, and actionable insights to improve customer experience and revenue. The solution combines physical smiley terminals (Smiley Touch, Smiley Digital, Smiley Terminal) with a cloud analytics platform and AI-powered insights, enabling real-time actions across locations and channels. Trusted by thousands of brands, it supports multi-language surveys, branding customization, and robust integrations.
Key features
- Real-time feedback collection via Smiley Touch, Smiley Digital, and Smiley Terminal
- Powerful analytics dashboards and reporting
- AI-powered open feedback analysis with automatic categorization
- Multi-location and multi-brand support with collaboration and alerts
- Unlimited surveys, customizable questions, and branding
- API access and data export for integrations
- GDPR-compliant data privacy and security
- Multilingual support and mobile access
- Easy deployment with plug-and-play hardware and SaaS platform
Why choose HappyOrNot?
- Drive revenue and loyalty by acting on real-time feedback
- High response rates through intuitive smiley-based feedback
- Deep insights with AI-driven sentiment trends and root-cause analysis
- Scalable across industries and locations
- Simple setup and ongoing expert support
- Widely trusted by 4,000+ brands worldwide
Pricing
Essentials – Quick pulse of customer feedback: continuous high-volume feedback, instant pulse, trending data; Product types: Smiley Terminal.
Professional – Full insights on customer experience (Most popular): in-depth insights, high-volume feedback with rich data, real-time collaboration and alerts; Product types: Smiley Touch, Smiley Digital.
Managed – Professional package plus services top-up: account management, maintenance, scalable growth.
Pricing model: setup fee plus an annual subscription based on mix of feedback points; includes unlimited surveys and responses; no hidden charges; editions may include additional features such as advanced analytics and API access.