GLPI Service Desk

GLPI is an open-source IT service management (ITSM) platform that combines helpdesk, asset management, and a configurable CMDB into a single solution. It streamlines incident and service-request handling, allows you to build service catalogs and SLAs, and supports dashboards and reporting to improve IT service delivery. It can be deployed in cloud or self-hosted environments and extends functionality via plugins and marketplace partners.

• Helpdesk and incident/request management with SLAs and service catalogs
• Asset and inventory management plus a configurable CMDB
• Change, problems, and planning modules for IT operations
• Dashboards, reporting, and analytics
• Custom forms for tickets and workflows
• Licensing, budgets, suppliers, contracts, and vendor management
• Notifications, authentication, and security controls
• Plugins and marketplace for extended functionality
• Knowledge Base and self-service capabilities
• Flexible deployment: cloud (GLPI Network) or self-hosted

• Open-source software with a collaborative, community-driven ecosystem and established publisher (Teclib).
• Comprehensive ITSM suite covering incidents, assets, CMDB, changes, and financial management.
• Flexible deployment options (cloud, private cloud, or self-hosted) with a transparent pricing model.
• Extensible through plugins and ready-made integrations for various workflows.
• Active updates, partner network, and broad user community for support and best practices.

• Cloud/Public Cloud (GLPI Network Public Cloud): 19€ per month per IT Agent (from 1 agent) with 5GB disk space for GLPI files and shared resources.
• Private Cloud: 21€ per month per IT Agent (from 25 agents) with 50GB disk space and dedicated resources.
• Self-hosted: pricing not listed; contact sales for details.
• Additional plan tiers (GLPI Network): Basic 100€ / mo, Standard 300€ / mo, Advanced 1000€ / mo (pricing per month, per IT agent/course limits apply). 45 days free trial noted for starting an instance.