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Feedier

Feedier is an AI-powered Customer Insights Platform that centralizes and analyzes feedback to deliver actionable insights, reports, and recommendations for CX teams.

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EU Based EU Hosted EU Owned EU Invested
#ai #customer-experience #feedback #surveys #cx-insights #gdpr #iso27001 #sso #integrations #data-security #reports #ai-agents #weak-signals #action-plans
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About Feedier

Feedier is the #1 AI Customer Insights Platform built to help CX teams turn feedback into actionable plans. It centralizes feedback from multiple sources, uses AI agents to extract insights from verbatims, and automatically generates concrete, prioritized action plans and reports. The solution emphasizes data security and GDPR compliance, with hosting in France and an ISO 27001 certification to protect your data.

Key features

  • AI agents analyze feedback 24/7 and surface weak signals that are hard to spot manually
  • Centralized feedback from 10+ sources with native integrations to tools like Salesforce, Power BI, Dynamics, and more
  • Automatic discovery of themes, sentiment/trend tracking, and support for up to 250 unique themes per team
  • Auto-generated, contextual action plans with estimated effort, NPS impact, and financial value
  • Quick, AI-powered reports and dashboards that communicate impact to field and management
  • Enterprise-grade security: ISO 27001:2022, SOC 2, GDPR compliance, SSO, data encryption, backups, and high availability
  • 100% European hosting and data storage, with data residency in Europe

Why choose Feedier?

  • Accelerates CX work with AI augmentation rather than replacement of your team
  • Centralizes feedback and contextualizes it with your business data for clearer, cross-functional insights
  • Clear ROI potential through automated action plans and ready-to-use reports
  • Strong security and compliance: GDPR, ISO 27001:2022, SOC 2, SSO, and granular data governance
  • Flexible integrations and configurable connectors to fit your existing tech stack

Pricing

  • Plans: Feedier Standard and Feedier Enterprise
  • Both plans include unlimited sources/themes/action plans/reports with built-in connectors; tailored connectors available on Enterprise
  • Data history: 2 years (Standard) vs 5 years (Enterprise)
  • Onboarding: Standard includes QBR + Implementation; Enterprise includes Implementation + Monthly BR
  • Security: ISO 27001:2022 and GDPR compliance on both plans; SSO options differ by plan (Standard) vs SSO with role mapping (Enterprise)
  • Advanced features: AI administration agent available on Enterprise
  • Trial/POC: 60-day setup period with no commitment; request a quote for pricing specifics