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Feedbackly

All-in-one CX software that measures emotions via EVI® and enables end-to-end feedback collection, analysis, and action across channels.

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EU Based EU Hosted EU Owned
#cx software #emotional value index #evi #emotions #customer feedback #multichannel #survey tools #nps #csat #ai analytics #real-time #customer journey #integrations #gdpr #europe #finland
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About Feedbackly

Feedbackly is an all-in-one customer experience (CX) software platform that combines emotion insights with traditional CX metrics. It collects feedback across physical and digital touchpoints, analyzes data in real-time with AI-powered capabilities, and enables automated actions to improve conversions, retention, and overall customer happiness. In addition to software, Feedbackly offers onboarding, training, and certification to help teams successfully implement CX programs, backed by a Helsinki, Finland-based team serving 400+ businesses worldwide.

Key features

  • Multichannel feedback collection across online and offline channels (SMS, email, QR-code, web popups, Feedbackly Terminal, etc.)
  • Emotional Value Index (EVI®) analytics to measure customer emotions
  • Real-time analytics, customer journey analytics, and root-cause analysis
  • Open text analysis with AI-powered insights and sentiment detection
  • Automated actions: alerts, lead generation, upsell, and issue resolution
  • Custom dashboards, sharable dashboards, and metadata enrichment
  • 3rd party integrations via REST API and connectors to CRM/BI tools
  • Ready-made survey templates and multilingual surveys
  • Website widgets and Feedbackly Terminal hardware option
  • GDPR-compliant data handling and enterprise security features

Why choose Feedbackly?

  • Only CX software that measures customer emotions with EVI®, offering deeper insight than traditional KPIs
  • Strong correlation to sales with potential for significant growth (e.g., improvements in loyalty and retention)
  • All-in-one package: software, world-class onboarding, success programs, and certification
  • Real-time action capabilities to close the loop and drive immediate impact
  • Proven results from 400+ businesses and robust integration capabilities with existing tools

Pricing

Pricing overview:

  • FREE TRIAL: 14-day free trial available
  • SINGLE: 199€ per month, billed annually; 5,000 responses/year; unlimited touchpoints; 1 user
  • PRO: 399€ per month, billed annually; 20,000 responses/year; unlimited touchpoints; unlimited users
  • CUSTOM: Custom pricing Notes: Add-ons and optional features include Feedbackly IQ, CX certifications, customizable dashboards, API integrations, and professional services. Plans may vary by region and must be discussed with sales for exact quotes.