Digital Products / Customer Support & Experience / Live Chat / Dixa

Dixa

Dixa is a comprehensive, AI-powered customer service platform that unifies channels, automates workflows, and surfaces customer data to power faster, more personalized support for consumer brands.

🇩🇰
EU Based EU Owned
#AI #Omnichannel #Knowledge Base #Live Chat #Help Desk #Automation #CSAT #CRM Integrations #Dixa Conversation Engine #Dixa Channels #AI Co-Pilot #Mim AI #Multichannel Support
Visit Website

About Dixa

Dixa is a Customer Service Platform built for consumer brands that unifies multi-channel support on a single native workspace and blends human agents with AI to automate repetitive tasks and speed resolutions. It leverages Mim, a knowledge-powered AI agent, and Mim Co-Pilot for AI-assisted messaging, translations, and summaries, complemented by smart conversation summaries and AI-driven routing. With native integrations, analytics, and a focus on delivering personalized, timely experiences, Dixa aims to turn customer service into a growth engine for brands.

Key features

  • Native omnichannel platform with a single agent workspace (phone, email, Dixa Messenger, SMS, social channels)
  • Mim AI Agent for 24/7 automated responses via the knowledge base
  • Mim Co-Pilot for AI-assisted messages, translations, and summaries
  • Smart Conversation Summaries for quick context across past interactions
  • AI-driven routing, Conversation Engine, and automated workflows
  • Conversation Offers and Side Conversations to optimize agent productivity
  • Dixa Intelligence for analytics and QA across channels
  • Knowledge Base with Knowledge Assistant and automated translations
  • Deep integrations with CRM/eCommerce (Shopify, Salesforce, HubSpot, Magento, Microsoft Dynamics 365, etc.)
  • Unified customer data surface to boost up-/cross-sell and personalization

Why choose Dixa?

  • All-in-one, native omnichannel platform (no plugins) that consolidates channels and agent workflows
  • AI-powered automation reduces repetitive work and speeds resolutions, improving CSAT and efficiency
  • Unified customer data and seamless integrations enable personalized support and growth opportunities
  • Built for consumer brands (B2C) with a strong emphasis on “Customer Friendship” and superior agent experience
  • Flexible pricing with scalable AI add-ons and enterprise capabilities

Pricing

  • Growth: $109 per agent/month (monthly) or $89 per agent/month (annual)
  • Ultimate: $169 per agent/month (monthly) or $139 per agent/month (annual)
  • Prime: $215 per agent/month (monthly) or $179 per agent/month (annual)
  • Mim AI Agent: $0.40 per conversation
  • Mim AI Co-Pilot for Agents: $47 per agent/month (standard) or $39 per agent/month (discounted)
  • AI Auto QA: $0.05 per conversation
  • Dixa AI Quality Assurance: $35 per agent/month (standard) or $29 per agent/month (discounted)
  • Advanced Insights: $0.01 per minute (AI voice transcription)
  • Collaboration User: $42 per user/month (standard) or $35 per user/month (discounted)
  • SSO: $6 per user/month
  • Seasonal Agent, Data Migration, Onboarding & Implementation: pricing upon request
  • Included in all plans: Uptime SLA (99.9%), Dixa Academy, Data & File Storage