About Crisp
Crisp IM SAS offers The AI Customer Support Platform, founded in France in 2015. It unifies live chat, AI agents, and a shared inbox across multiple channels to automate inquiries while enabling human handoffs and personalized support. With European hosting and a strong focus on ease of use, security, and scalability, Crisp serves thousands of companies of all sizes worldwide.
Key features
- AI Agents and AI Chatbot for automated responses and workflows
- Shared Inbox across website, email, WhatsApp, Messenger, Instagram, and more
- Knowledge Base and Help Center for self-service
- CRM integration and Analytics to manage customer data and measure performance
- Omnichannel Chat Widget for cross-channel conversations
- No-code AI Workflow Builder and Automations
- AI writing and summarization tools, proactive messages, and translations
- Powerful search, routing, and collaboration features (internal notes, private replies)
- Rich integrations ecosystem (WordPress, Shopify, Slack, Zapier, and 100+ apps)
- Security, data controls, and EU-hosted options for privacy compliance
Why choose Crisp?
- All-in-one platform combining live chat, AI agents, and a centralized inbox for efficiency
- Significant automation potential with AI to reduce agent workload and improve response times
- Flexible, flat-rate per workspace pricing that scales with your team
- Enterprise-ready features like white-labeling, advanced analytics, and extensive integrations
- Europe-based hosting, bootstrapped company ownership, and a privacy-conscious design
- Free trial and demo options to validate fit before committing
Pricing
- Free (Forever): 2 seats included, Website chat widget, Shared inbox, Mobile apps, Chat SDKs, Contact form, E-commerce integrations, Push notifications
- Mini: $45 per month per workspace; 4 seats included; includes Shared email inbox, Shortcuts, Chat triggers, Private notes, Custom email domain, Unlimited data retention, Internal search, and more
- Essentials: $95 per month per workspace; 10 seats included; includes Omnichannel inbox, Workflow automation builder, Omnichannel AI Chatbot, Knowledge base, Analytics, CRM integration, and more
- Plus: $295 per month per workspace; 20+ seats included; includes AI-powered automations, White labeling, 100+ integrations, Advanced analytics, Unlimited AI-powered resolutions, Customer Portal, and more