Cognigy

Cognigy is a global leader in AI-driven customer service solutions. Its Cognigy.AI platform enables enterprises to onboard and orchestrate autonomous AI Agents that handle multi-channel, multilingual customer interactions with memory, reasoning, and integrated tools. The platform combines Agentic AI with Knowledge AI and advanced LLM orchestration to deliver scalable, secure, and personalized customer experiences. Cognigy operates as NiCE Cognigy, pairing CX leadership with cutting-edge AI innovations for enterprise service needs.

• Enterprise-grade AI Agents with humanlike reasoning and real-time memory
• Agent Knowledge Management (Knowledge AI) grounding agents in enterprise content
• Agent Orchestration (Jobs, Tools, MCP) for complex workflows
• LLM Orchestration across multiple providers with safety controls
• Agent Insights with dashboards, KPIs, and data exports
• 30+ omnichannel connectors and 100+ prebuilt tools
• 100+ languages for multilingual customer service
• Agent Copilot for real-time agent coaching and wrap-ups
• Knowledge AI for Retrieval-Augmented Generation (RAG)
• Voice connectivity and Phone & Voice capabilities
• Multimodal xApps for rich, cross-channel experiences
• Secure, compliant architecture (GDPR, SOC2, HIPAA)
• Kubernetes-based microservices for scalable deployments
• Easy integration via API/CLI/Extensions and marketplace
• Gartner Leader recognition and enterprise-grade reliability

• Leader in AI-driven CX with proven enterprise deployments across 1,000+ brands
• Scalable, resilient architecture designed for peak contact volumes
• Comprehensive security and regulatory compliance (GDPR, SOC2, HIPAA)
• Flexible deployment: on-premises or cloud with extensive system integrations
• Rich, multimodal, omnichannel experiences across voice and chat
• Real-time agent assistance (Agent Copilot) and proactive self-service capabilities
• Strong commitment to knowledge-grounded responses via Knowledge AI
• Fast time to value with ready-made solutions, connectors, and tooling